faq - rio travel planning

Rio Custom Travel Planning Questions and Answers

How much do I pay to start and how is the payment made?

Full payment is made by TransferWise in advance.​

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How the itinerary is customized?

I will send you a Traveler Profile Questionnaire once I receive your travel planning request payment. With this form filled out, I will be able to understand your preferences and budget.

How long it will take to get my itinerary?

I will send you the preliminary itinerary in 7 days once I receive all the information I need by the Traveler Profile Questionnaire.

Can I modify the itinerary?

Yes. You will review the preliminary itinerary and share your initial thoughts on what I propose. This preliminary itinerary can be modified, free of charge, for up to 2 times.

Bookings and reservations: how are they made?

For bookings that don’t require advanced payment, I will book them and you will pay when using the third part service.

For bookings that require advanced payment, I will send you a trusted link so that you can pay for them (I will never ask for travelers's credit card information).

If you want me to buy any tickets or book any service, I can do via my credit card (with no extra costs), but before purchasing the services or tickets, I will charge you the total amount by TransferWise (with no additional fee).

What if any service gets canceled?

I will notify you as soon as I am informed of the cancellation, and you will be refunded by the provider, when he is the responsible for the cancellation.

Cancellation Policy

If you cancel your trip after the planning service is done, no refund is made. What I could do is adapting the planning for your next trip, using the same itinerary.

See more details in my Terms and Conditions of Use.​​​​​​​